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Terms & Conditions

Thank you for choosing our products for your pet
By using our services, you are agreeing to these terms laid out herein

Payment

Your payment acts as a confirmation and your order will only be process upon payment received.

We do not support any exchange and/or refund.

 

Mode of Payment

Payments can be made with bank transfers to the following accounts

  • PayNow or PayLah! to 8168 1086
  • POSB Savings Acc.: 186 - 08585 - 0

  • OCBC Current Acc.: 514 - 788348 - 001

  • UOB Savings Acc.: 395 -106 -503 - 8

Kindly send us proof of payment (bank transfer reference no. and with Order no.)

via Whatsapp: +65 8680 8323 or Email: pawme@isapetsandbakes.com for verification

 

For international order

Payment can be made via Paypal

Place your order on our website and select offline payment. We will send you a Paypal payment request to you with your email address or mobile number. Please ensure email address and mobile number provided are correct 

 

Promotional Code

Isa Pets and Bakes reserves the right to cancel or modify orders, or revoke the use of promotionl codes, where the codes are used in the following circumstances:

  • suspicious or fradulent promotional code use;
  • promotional code used in bad faith (i.e. use of promotion code on orders made and intended for resale).
The following terms and conditions (T&Cs) apply to your use and redemption of promotional codes distributed by Isa Pets and Bakes.
  • Promotional codes are valid only on the Isa Pets and Bakes website.
  • In order to use the promotional codes, promotional codes must be entered at the checkout page.
  • Promotional codes are to be used for a one time purchase only.
  • Promotional codes discount are not applicable to products fall under the catergory of "Cake","Cuisine" and "Gift to the Shelter"
  • Additional terms and conditions may be specified in relation to specific promotional codes (for example, duration, discount amount and products covered), and will govern the use and redemption of those promotional codes in addition to these terms.
  • Use of promotional codes by re-sellers is not tolerated, and Isa Pets and Bakes reserves the right to cancel orders which are deemed to display re-seller behaviour.
  • Isa Pets and Bakes reserves the right to change these terms or cancel any promotions at any time without notice.

      Personal Information Protection

      Isa Pets & Bakes respects the privacy of our customers. All personal information provided to us is used solely for delivery, shipping, ID tags and our newsletter purposes. We do not and will not reveal any personal information to any third party

       

      Delivery & Shipping

      Cakes, Cuisine, Broth and Soup

      Doorstep Delivery

      • Cakes, Cuisine, Broth and Soup will be hand delivered to you at a standard delivery fee of S$15 to a single address

      • For delivery to multiple address, a delivery fee of S$10 is chargeable per address

      • Free delivery for orders above S$150 in a single receipt to a single address only

      • Delivery to Sentosa and CBD area are subjected to additional charges

      • A notification message will be sent to the contact number provided on the delivery day. Please ensure that someone is available to receive the order. We will not leave any order at the doorstep to prevent possible contamination. Re-delivery fee of S$15 applies

      • Should there be any changes of delivery address and/or timing, kindly inform us 2 days prior to the delivery day

      • Delivery time is between 11am and 6pm. For delivery that requires to be made before (not earlier than 9am) or after (not later than 9pm) the stipulated time is subjected to an additonal charge of $5.

       

      Self-collection

      • Self-collection is only available for Cakes, Cuisine, Broth and Soup orders. *Products from other catergories can be collected together

      • Self-collection is available only by appointment. Time-slot: 11am - 1pm or 4pm - 6pm. We will contact you to discuss and finalised on the the collection date and time after payment received

      • Venue for self-collection: Hillview MRT Station (Exit B) or Bukit Batok MRT Station

      • Should there be any changes of self-collection date and/or time, kindly inform us 2 days prior to the appointment day

       

      Treats, Condiments and Pet’s Essentials
      • All orders are sent via Singpost Smartpac at a rate of S$3.80, the assigned tracking number will be sent to your email

      • Registered shipping is available at additional cost of S$5 and the assigned tracking number will be sent to your email

      • Free Singpost Smartpac on orders above S$70 (*orders excluding Cakes, Cuisine, Broth and Soup)

      • All products are checked and ensure in good condition before shipping

      • An Email notification will be sent to you once your orders are shipped. Hence, please provide a valid Email address during checkout

      • *Please note that we do not mail treats and condiments between Fridays and Sundays. This to ensure the freshness in our product and avoid being held in the post office over weekends. For example, you placed an order consisting treats and condiments on Thursday. Your order will be sent out the following Monday.

      Giving the Shelter
      • Delivery will be made directly to the Shelter only, free of charge

      • Self-collection is NOT available

      • We will liaise with the provided contact person from the shelter to confirm delivery day and timing to ensure there is someone to receive the order. If you do not have a contact person, we will contact the shelter on your behalf and update you on the delivery day and time.

      • We will take picture of your gift to the shelter as well as the delivery order and send it to you via email. You are also more than welcome to meet us at the shelter to hand over the gift to the volunteers together

      • Please note there will be a S$10 re delivery fee, if there is no one to receive the gift on delivery day

      • Should there be any changes of delivery address and/or timing, kindly inform us 2 days prior to the delivery day


        International Shipping

        International orders will be mailed out Via Singapore Post Registered Mail at the following rate:

        Orders weighing up to

        100g – S$7.20

        250g – S$12.35

        500g – S$19.50

        • All products are checked and ensure in good condition before shipping

        • An Email notification and assigned tracking number will be sent to you once your orders are shipped. Hence, please provide a valid Email address during checkout

        • Estimated delivery time is approximately 4 to 6 weeks depending on your location. Any delay at the destination countries is beyond the control of Singapore Post.

         

        Cake, Cuisine, Broth and Soup

        Advance order notice
        • Cuisine and cake requires advance order at least 7 working days before the delivery date

        • For customised cuisine and cakes, order in advance at least 14 working days

        • For express service (short notice order) is subjected to additional fee. Kindly drop us a message via contact page or email: pawme@isapetsandbakes.com. We will contact you a.s.a.p.

        Delivery
        • Cakes, Cuisine, Broth and Soup will be hand delivered to you at a standard delivery fee of S$15 to a single address

        • For delivery to multiple address, a delivery fee of S$10 is chargeable per address

        • Free delivery for orders above S$150 in a single receipt to a single address only.

        • Delivery to Sentosa and CBD area are subjected to additional charges

        • A notification message will be sent to the contact number provided on the delivery day. Please ensure that someone is available to receive the order. We will not leave any order at the doorstep to prevent possible contamination. Re-delivery fee of S$15 applies

        • Should there be any changes of delivery address and/or timing, kindly inform us 24 days prior to the delivery day

        Self-collection
        • Self-collection is only available for Cakes, Cuisine, Broth and Soup. * Products from other catergories can be collected together
        • Self-collection is available only by appointment. Time slot: 11am - 1pm or 4pm - 6pm. We will contact you to discuss and finalised on the the collection date and time after payment received
        • Venue for self-collection: Hillview MRT Station (Exit B) or Bukit Batok MRT Station
        • Should there be any changes of self-collection date and/or time, kindly inform us 2 days prior to the appointment day
        Storage
        • Cakes and Cuisine are best to be consumed fresh on the day of delivery!
        • Cakes to be stored in refrigerator right after receiving
        • Cake - lasts 2 to 3 days in the refrigerator
        • Cuisine - lasts 1 to 2 days in the refrigerator
        • Bone Broth to be consume within 5 days, if refrigerated ; 3 months, if frozen, from produced date stated on bottle
        • Soup to be consume within 3 days, if refrigerated ; 3 months, if frozen, from produced date stated on bottle
        • Broth & Soup to be stored in freezer right after receiving
        • Keep all Cakes, Cusine, Broth and Soup frozen/refrigerated at all time, unless serving
        Allergy Advice
        • All ingredients used under 'Cuisine, Bakes and Condiments' are fresh produce and suitable for dogs’ consumption. Ingredients used are listed in the respective pages. Please ensure you have read the listed ingredients before making a purchase.

        • Bone Broth is rich in nutrients & minerals, it may not be suitable for pet with medical condition. Please seek your vet's advice before feeding

        Isa Pets & Bakes will not be held responsible for any allergic reactions arising from the consumption of our products

         

        Giving the Shelter

        Placing an Order
        • Place your order at least 7 working days in advance

        • State which shelter you would like to donate to. Please indicate name and contact number of the person in charge (if any) from the Shelter

        Delivery
        • Delivery will be made directly to the Shelter only, free of charge

        • Self-collection is NOT available

        • We will liaise with the provided contact person from the shelter to confirm delivery day and timing to ensure there is someone to receive the order. If you do not have a contact person, we will contact the shelter on your behalf and update you on the delivery day and time.

        • We will take picture of your gift to the shelter as well as the delivery order and send it to you via email. You are also more than welcome to meet us at the shelter to hand over the gift to the volunteers together

        • Please note there will be a S$10 redelivery fee, if there is no one to receive the gift on delivery day

        • Should there be any changes of delivery address and/or timing, kindly inform us 2 days prior to the delivery day


          Treats and Condiments

          Lead Time

          Treats and condiments are made to order, the production time is 2 working days upon full payment received

           

          Delivery
          • All orders are sent via Singpost Smartpac at a rate of S$3.80, the assigned tracking number will be sent to your email
          • Registered shipping is available at additional cost of S$5 and the assigned tracking number will be sent to your email
          • Free Singpost Smartpac on orders above S$70 (*orders excluding Cakes & Cuisine)
          • All products are checked and ensure in good condition before shipping
          • An Email notification will be sent to you once your orders are shipped. Hence, please provide a valid Email address during checkout

          *Please note that we do not mail treats and condiments between Fridays and Sundays. This to ensure the freshness in our product and avoid being held in the post office over weekends. For example, you placed an order consisting treats and condiments on Thursday. Your order will be sent out the following Monday.

           

          Storage
          • All treats are made without preservatives, it is advisable to be consumed within 4 weeks. A desiccant pack is included in every re-sealable treat package to further prolong its shelf life. With proper storage, the treats may last up to 4 weeks

          • Earthy Peanut Butter and Golden Turmeric contains no preservatives as well. It is advisable to be stored away from sunlight and to be refrigerated. With proper storage, condiments may last up to 4 weeks


            Allergy Advice

            All ingredients used under 'Cuisine, Bakes and Condiments' are fresh produce and suitable for dogs’ consumption. Ingredients used are listed in the respective pages. Please ensure you have read the listed ingredients before making a purchase.

             

            Isa Pets & Bakes will not be held responsible for any allergic reactions arising from the consumption of our products

             

            Doggy’s Knight & Love My Paws

            Lead Time

            Doggy’s knight and Love My Paws are made to order, the production time is 1 working day upon full payment received

            Allergy Precautions
            • All ingredients used in Doggy's Knight and Love My Paws are safe for dogs' external application. However, some dogs may have allergy reactions to certain ingredients. Ingredients used are listed in the respective pages. Please ensure you have read the listed ingredients before making a purchase

            • ​Remove and replace product when it is damaged or has expired. Ingestion of any parts can result in serious injury

            • Isa Pets & Bakes will not be held responsible for any allergic reactions arising from the usage of our products


              Personalised ID Tag

              Lead Time
              • The production time for an ID tag takes 5 to 7 working days after receiving payment and confirmation

              • Select your ID tag design and key in details that you like to include on the front and back of the ID tag. Add to cart and make payment. Upon receiving your payment, we will send a sample layout of ID tag and details to the email provided. Kindly double check if the details are correct. Once confirmed, we will proceed to craft your order and no changes to be made as all ID tag are handcrafted

              Copyright of Image for It's Me ID tag
              Image used on the ID tag are provided by our customer. By sending us the image, the customer had authorised us to make an ID tag. Image provided will not be used for any other purposes. By engaging our service the customer had agreed to allow us to use the picture of the final product with image provided by the customer as our social and/or print media portfolio

              Caring for your pet's ID tag
              • All ID tags are made with natural wood.
              • It is advisable to avoid soaking in water, chemicals and expose to direct sunlight for a long duration


                International Orders

                Products available for International buyers

                The following products are available for international shipping:

                • Treats

                • Doggy’s Knight

                • Love My Paws

                • Personalised ID tag

                • Bow Tie

                • Toys

                 

                Payment

                Payment for international orders can be made via PayPal. Submit your order and we will send you a PayPal Payment request to your email address or mobile number provided. We will proceed with your order upon receiving payment

                 

                Shipping

                International orders will be mailed out Via Singapore Post Registered Mail at the following rate:

                Orders weighing up to

                100g – S$7.20

                250g – S$12.35

                500g – S$19.50

                • All products are checked and ensure in good condition before shipping

                • An Email notification and assigned tracking number will be sent to you once your orders are shipped. Hence, please provide a valid Email address during checkout

                • Estimated delivery time is approximately 4 to 6 weeks depending on your location. Any delay at the destination countries is beyond the control of Singapore Post.

                 

                Cancellation and/or Refund

                We do not accept cancellation and/or refund after payment is made. As our products are hand crafted and made to order, your payment act as a confirmation. Should you decided to cancel the order after confirmation and payment made, there will be no refund

                 

                 

                Sponsorship

                • We regret to inform that we do not do sponsorship for personal celebration or event etc. Any sponsorship request will not be attended.
                • Sponsorship is only extended to Animal Welfare group for a cause. Sponsored items is to our discretion.